ING U.S. FAQs

What is the origin of ING U.S.?

Prior to its IPO in 2013, ING U.S. was a wholly owned subsidiary of ING Groep N.V. (ING Group). ING Group purchased a number of U.S.-based companies between 1975 and 1999. In 2000, it tripled its size in the U.S. with the purchase of ReliaStar Financial and Aetna Financial Services. See our Company History for more information.

Where is ING U.S. headquartered?

The ING U.S. headquarters is located in New York City. The company has other major business sites in Braintree, Mass.; Windsor, Conn.; West Chester, Pa.; Atlanta; Jacksonville, Fla.; Des Moines, Iowa; Minneapolis; and Scottsdale, Ariz.

Was ING sold to Capital One?

ING U.S. is comprised of retirement, insurance and investment management businesses. ING DIRECT USA, the former online retail banking subsidiary of ING Group, was sold to Capital One in February of 2012. For additional details, visit capitalone360.com.

Why is ING U.S. changing its name and brand?

In the future, ING U.S. will be known as Voya Financial. We are changing our name and logo as part of the process to become an independent, standalone U.S. company following the divestment from our former parent, ING Group. While we are listed and trading under our new VOYA ticker symbol, we will not be commercially using the Voya Financial name until our operational rebranding takes place. Operational rebranding is a highly-involved process that is expected to take approximately 24 months to complete, and we don’t plan to begin that process until 2014. Meanwhile, it will be “business as usual” under our ING U.S. brand.

Why did ING U.S. separate from ING Group?

Since November 2009, ING Group has been in the process of a global restructuring program that includes a planned divestiture of ING U.S. The separation of ING U.S. involves an initial public offering (IPO), which was completed in 2013, in which ING Group sold a portion of its ownership in ING U.S. and will thereafter divest its remaining ownership interest over time. Visit ING Group for more background on the process of separating ING U.S.

Will the strategy change now that ING U.S. is a publicly traded company on the NYSE?

While the trading of our stock opens a new chapter in our history, the commitment we have to serving our customers and distribution partners remains unchanged. Together, our Retirement Solutions, Investment Management, and Insurance Solutions businesses comprise our “retirement readiness” strategy. We are grounded in a clear mission to make a secure financial future possible for all Americans — one person, one family and one institution at a time.