Voya Financial FAQs

What is the origin of Voya Financial?

Voya Financial evolved from ING Group’s U.S. retirement, investment management and insurance operations. ING Group purchased a number of U.S.-based companies between 1975 and 2000. In May of 2013, VOYA debuted on NYSE as the symbol for ING U.S., Inc. during its initial public offering (IPO). See our Company History for more information.

Where is Voya Financial headquartered?

The Voya Financial headquarters is located in New York City. The company has other major business sites in Atlanta; Braintree, Mass.; Des Moines, Iowa; Jacksonville, Fla.; Minneapolis; Scottsdale, Ariz.; West Chester, Pa.; and Windsor, Conn.

Why did the company change its name and brand?

We changed our name and logo as part of the process to become an independent, company after separating from ING Group. The corporate name changed on April 7, 2014 and there will be a phased approach to the rebranding of our various businesses through September 1.

Why did Voya separate from ING Group?

Since November 2009, ING Group has been in the process of a global restructuring program that includes the divestiture of ING U.S., now Voya Financial. The separation of Voya involved an initial public offering (IPO), which was completed in 2013, in which ING Group sold a portion of its ownership in the company, and will thereafter divest its remaining ownership interest over time. Visit ING Group for more background.

Will the company’s strategy change now that it is a publicly traded company?

While the trading of our stock opens a new chapter in our history, the commitment we have to serving our customers and distribution partners remains unchanged. Together, our Retirement Solutions, Investment Management, and Insurance Solutions businesses comprise our “retirement readiness” strategy. We are grounded in a clear mission to make a secure financial future possible for all Americans — one person, one family and one institution at a time.

Why did you choose the name Voya Financial?

Our new name is the result of a very thorough process that took many months of research and testing. Voya is an abstract name coined from the word ‘voyage.’ We chose it because the name reflects momentum and optimism. It reminds us that a secure financial future is about more than just reaching a destination; it’s about a journey to empowerment, and having positive experiences along the way.

Will your transition to Voya disrupt service? Do I need to do anything with my accounts because of your new name?

Our goal is to ensure that this transition is as seamless as possible for all our stakeholders. There is nothing for clients or others to do at this time. Even though we will have a new name, nothing will change with respect to customer accounts or policies, or the manner in which clients and financial professionals work with us.