ING Employee Benefits Enhances Online Services for Employer Groups

August 17, 2004 Minneapolis Share: Print Subscribe to Email Alerts

ING today announced enhancements to its online services for employer groups. The enhanced services include online reports, online documents, online evidence of insurability and online billing for self-accounting customers.

A leader in traditional group insurance benefits and voluntary insurance products, ING Employee Benefits enhances its products with value-added administrative services, technologies and educational tools. The enhancements offer a number of benefits to customers, including convenience, flexibility and ease of administration. Most services are available 24 hours a day, seven days a week, providing greater access to current and timely information:

  • Online Reports: The reporting system provides immediate access to data and reports to help employers manage their complex benefits programs. Available reports include Special Underwriting reports and a variety of life, disability and stop loss reports. Online reports are available for groups with at least 1,000 lives.
  • Online Documents: The web content tool allows ING Employee Benefits to provide personalized information and documents to customers, who can access master contract information, their ING Employee Benefits Administration Guide and personalized forms. Online storage of these documents ensures that customers have access to both current and historical documents.
  • Online Evidence of Insurability (EOI): The electronic EOI process streamlines the gathering and processing of the personal and health information when an EOI form is required. When accessed through the ING network, data is automatically passed to ING Employee Benefits’ Underwriting system for initial processing.
  • Online Billing (For Self-Accounting Customers): Self Accounting customers will automatically receive the ING Online Billing service, which allows customers to reconcile and recalculate their monthly billing statements by reporting updated head counts and volumes and make payments online.

"We are addressing the requirements of our customers in the marketplace with these enhancements," said Curt Olson, head of sales, ING Employee Benefits. "We believe we are helping customers increase their efficiency, flexibility and ease of administration in the management of their employee benefits program, which will help them provide better service to their employees."

"ING reminds me via email that my bill is ready to be calculated, and the calculation itself is streamlined and efficient." Said Karen Cheslak, Employee Benefits Specialist, St. Luke’s Hospital, Duluth, MN. "I appreciate ING Employee Benefits’ Online Billing because it helps me reduce the administrative portion of my workload. I can spend more time working directly with employees."

Press inquiries

:Caroline Campbell, ING U.S. Financial Services, 770-618-3801

About ING

ING Group is a global financial institution of Dutch origin offering banking, insurance and asset management to over 60 million private, corporate and institutional clients in more than 50 countries. With a diverse workforce of over 115,000 people, ING comprises a broad spectrum of prominent companies that increasingly serve their clients under the ING brand.

In the U.S., the ING family of companies offer a comprehensive array of financial services to retail and institutional clients which include life insurance, retirement plans, mutual funds, managed accounts, alternative investments, direct banking, institutional investment management, annuities, employee benefits, financial planning, and reinsurance. ING holds top-tier rankings in key U.S. markets and serves over 14 million customers across the nation. For more information, visit