FAQs

ING Employee Benefits is committed to providing excellent service and we recognize that customers may have questions about their benefits programs.

ING Employee Benefits can also help you with any of your questions. To speak directly with a Customer Service Representative, please contact us at 800-537-5024, Monday through Friday between 8:00 a.m. - 5:30 p.m. Central Time.

1. How do I contact my sales representative?

To contact your sales representative, click here to see the sales contact list and choose your location.

2. Whom do I contact with questions about claims?

Contact information depends on the type of coverage that you have through ING Employee Benefits.

To submit claims under Universal Life or Whole Life policies, please contact our Customer Service department at 800-537-5024, between 8 am and 5:30 pm Central Time.

To submit claims under other types of policies, please visit our Forms Library.

You may contact any of the following numbers with specific claim questions:

For Cancer Insurance Claims, please call 800-301-6416.
For Death Claims, Critical Illness Claims or AD&D Claims, please call 888-238-4840.
For Accident Insurance Claims (not AD&D), please call 866-225-8704.
For Voluntary Disability Income Insurance Claims, please call 877-895-4616.
For Short-Term Disability (STD) or Long-Term Disability (LTD) Claims, please call 800-328-4090.

Download specified claim forms.

3. Whom do I contact with questions about billing?

Please contact our Customer Service department at 800-537-5024, between 8 am and 5:30 pm Central Time.

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