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ING Security

If you receive a suspicious email bearing ING’s name, immediately forward it to


This information will help answer some of the concerns that you may have around the security of your online transactions.

ING makes every effort to enhance the security of your data. Protecting our customers is just good business. Despite all of our efforts, however, there are risks associated with doing business over the internet. You can take some action to protect yourself, and we encourage you to read this information:

ING Complaint Process for Accounting and Auditing Matters

This ING Complaint Process for Accounting and Auditing Matters (“Complaint Process”) has been approved and adopted by the boards of the U.S. domiciled insurance companies which are members of the ING family of companies (“ING Companies”). The ING Companies have a commitment to engage in and promote honest and ethical conduct and to produce full, fair, complete, accurate, timely and understandable financial disclosure. As a demonstration of this commitment, the ING Companies have adopted this Complaint Process.

SSN Safeguarding Policy

The ING family of companies is committed to the protection of Social Security Numbers

This notice specifically applies to any Social Security Number (“SSN”) that we collect in the course of our business.

Insurance Company Information

Name Principal Place of Business NAIC Insurance Company Code State of Corporation Licensed in All U.S. States and Territories*, Except

ING USA Annuity and Life Insurance Company

909 Locust Street
Des Moines, IA 50309
Main Administrative Office: 525.698.7000




Insurer / Investor Disclosure

Insurance and annuity products are issued by the following ING life insurance companies.

ReliaStar Life Insurance Company1,2

ReliaStar Life Insurance Company of New York*2,3

Security Life of Denver Insurance Company2

ING Life Insurance and Annuity Company1*

ING USA Annuity and Life Insurance Company3

All guarantees are based on the financial strength and claims paying ability of the issuing insurance company, who is solely responsible for all obligations under its policies.

Voya Financial™ Privacy Promise

Notice of Changes to Privacy Practices


In April 2013, ING U.S. revealed its future name and brand identity: Voya Financial. You will begin to see the new name during the second quarter of 2014 as we transition to Voya Financial according to the following schedule:

  • On April 7, 2014, ING U.S., Inc., ING U.S.’s publicly listed holding company, changed its name to Voya Financial, Inc.
  • On May 1, 2014, ING U.S.

About the Institute

Improving retirement outcomes through research and actionable consumer insight.

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Featured Resources & Tools

Links to information about current retirement and investment issues

ING Compare Me - consumer tool that lets people compare their own financial situations and outlooks with their peers.

Voya Investment Management - regularly provides monthly and quarterly market updates, asset allocation guidance and regular commentary on investment conditions.